Booking Your Visit
Our booking system is designed to schedule and regulate visits to the Sanctuary. This helps reduce the constant traffic congestion on Robertson Road and overcrowding on weekends and Statutory holidays. It is a free service for visitors and should reduce uncertainties for planned visits by reserving a guaranteed parking spot. It also gives our Society the ability to set a limit for visitors (particularly important during Covid-19 restrictions) and to predict the volume of visitors anticipated for the next day.
First time booking? Follow these steps when you are at the booking website:
- Set up an account: You will need this to receive confirmation emails and to access the booking times as they become available.
- Choose the type of visit (morning or afternoon) then choose a date. A selection of times just for the next three days will be shown. If times do not show for a date, you are either too late (it is full) or too early (it is not open yet) or we are closed on that date (ie Mondays). Also the cut off for all bookings is 3 pm on the previous day. You can not book on the same day you want to come.
- Arrive during your booking period: Bookings are for morning arrivals between 9 am and 11 am and for afternoon arrivals between 1 pm to 3 pm, with gate closures likely during mid-day and after 3 pm. Please arrive sometime within your designated time frame (ie sometime between 9 am and 11 am or between 1 pm and 3 pm). Remember, nobody can enter after 3 pm, and all visitors need to be out our front gates at Robertson Road by 4 pm.
If you are looking for a particular day of the week, refer to the table below for the times to go on-line to book. Each day, the system will show what is available for the next three days. Each time slot shows.until it is full or until 3 pm the day before. For weekend time slots, we suggest booking as soon as the times become available, as they fill up very quickly.
|The day you want to visit||When to go on-line to book for that day.|
We are closed; no times available.
Morning: Start 9 am Saturday; booking closes 3 pm Monday.
Morning: Start 9 am Sunday; booking closes 3 pm Tuesday.
Morning: Start 9 am Monday; booking closes 3 pm Wednesday.
Morning: Start 9 am Tuesday; booking closes 3 pm Thursday.
Morning: Start 9 am Wednesday; booking closes 3 pm Friday.
Morning: Start 9 am Thursday; closes 3 pm Saturday.
Note time slots disappear when they are fully booked.
The answers to common questions are provided here on this page. Please read all of the information below before calling with questions, as we may not be able to return your call in a timely manner. If you are calling about whether there is space to drop in without a reservation, please note that the answer is no, we require everyone to have a reservation.
What is wrong?? I can not see any time slots.
This happens more frequently than you would think. If you go on-line to look on a Friday when all Saturday and Sunday spots are already filled, they will not show any more, and as we are closed Mondays, there are three days in a row without any options showing. Wait a day and you will see Tuesday spots, though. Before calling us, make sure you are looking at a correct time as per the table above. For example, looking at 6 am Thursday for Sunday morning does not work, you need to wait until 9 am Thursday (and 1 pm Thursday for Sunday afternoon). Due to the high volume of calls asking about this, we might not answer right away, so check first.
Does the time slot restrict our visit to just between those hours? No. Morning arrivals need just to arrive between 9 and 11 am, but can stay for more of the day. Afternoon visitors need to arrive between 1 and 3 pm and everyone needs to be gone from even the parking lot by 4 pm.
What will happen if we just show up without a booking?
You will be turned away. You will not be allowed to park and walk in, be dropped off, or stay idling on Robertson Road. We expect everyone to book, as it will help you to avoid disappointment if you are coming from any great distance away. It will help us to avoid traffic congestion.
Is this the same as paying admission or getting a membership when we sign up as "clients" for an account?
No. The account you set up for this on-line reservation system is free to you and is run by a third party software company and their programs generate your confirmations etc. It only books a time to arrive at the Sanctuary.
Admissions or memberships (to us) are payable upon entry.
If we check in at the front gate do we still need to show our membership card at the Gift Shop?
Is this how we would book a group tour of the Sanctuary?
No, this is just to book a aprking spot. All tour bookings need to be made over the phone at least two weeks ahead of time to confirm a tour guide. We are not currently taking any bookings for tours.
If we are members, do we still need to make a reservation.
How can we book a spot if we do not have a computer?
Staff may be able to help you, but with some limitations and only as time permits. We highly advise everyone if they do not have a computer to see if friends or family have set up an account and can bring you out here. If you need this help, you will need to call the office at 604-946-6980 for clarification. To be fair to other people who are booking spots, we can not book you in if there are no spots available and any arrangement would be for just one vehicle spot for you.
Even if a time slot is not fully booked do we need to have a reservation?
Yes. In 2021, all visitors need to have a reservation. Note: We can not accomodate the needs of visitors who do not want to use the booking system and call our office each time trying to guess whether they can just drop in.
Why do time slots disappear?
The system shows just the next three days of time slots. They do not show up as an option when they are full or inapplicable (ie Mondays). You also can not book a time slot if it is already past 3 pm on the day before.